> For the complete documentation index, see [llms.txt](https://help.rechat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rechat.com/appendix/brokerage-set-up/spam-dashboard.md).

# Spam Dashboard

How to Connect Your Domain to Google Postmaster for the Spam Dashboard

To activate your Deliverability (Spam) Dashboard in Rechat, you'll need to verify your domain through [Google Postmaster Tools](https://postmaster.google.com/) and grant access to our deliverability team. This allows Rechat to gather insights and present them within your dashboard.

{% hint style="warning" %}
**Important:** This process involves adding a DNS record to your domain host. Please work with your IT team or domain provider if you're not familiar with DNS settings.
{% endhint %}

### Instructions

#### Step 1: Access Google Postmaster Tools

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2FIUrMCWuZ6A5bUMemEZpk%2F2026-10-02_14-32-16.png?alt=media&amp;token=30378c5c-e11f-4e2b-ae98-eee157473e65" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2Fm4LiKrVdDerg44Mo2aRX%2F2026-10-02_14-32-23.png?alt=media&amp;token=5bf34b2f-b613-4c6e-9333-e00a5c484724" alt=""><figcaption></figcaption></figure>

1. Go to [Google Postmaster Tools](https://postmaster.google.com/) and sign in with the Google account associated with your domain.
2. Click the **Select a domain** dropdown at the top of the page.
3. Select **Manage domains**.
4. On the Manage Domains page, click **Add new domain**.
5. Enter your domain name and follow the prompts to add it.

#### Step 2: Verify Your Domain

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2FGKfr2BNq2oxk4pnOT5PX%2F2026-10-02_14-33-06.png?alt=media&amp;token=eeafcb1a-06b2-4627-84cc-18a21cc568fa" alt=""><figcaption></figcaption></figure>

Google requires you to verify that you own the domain before it can provide access to your email deliverability data.

1. Follow Google's verification instructions and copy the DNS TXT record provided.
2. Log in to your DNS hosting provider and add the TXT record to your domain. Common providers include GoDaddy and Cloudflare.
3. Return to Google Postmaster Tools.
4. Navigate to **Select a domain → Manage domains**.
5. Locate your domain and click the three-dot menu (⋮) next to it.
6. Select **Verify domain** and follow the prompts to complete verification.

{% hint style="info" %}
DNS changes may take time to propagate. If verification is unsuccessful, confirm that the TXT record was added correctly and try again later.
{% endhint %}

#### Step 3: Grant Rechat Access

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2FKHJCspjtAXzd6tZA8N7P%2F2026-10-02_14-33-33.png?alt=media&amp;token=82e69ab0-f368-4518-850e-1017f7d7b0d8" alt=""><figcaption></figcaption></figure>

Once your domain is verified, you'll need to grant Rechat access to your Google Postmaster Tools data.

1. From the **Manage domains** page, locate your verified domain.
2. Click the three-dot menu (⋮) next to your domain.
3. Select **Manage users**.
4. Follow the prompts to add a user.
5. Enter [**deliverability@rechat.com**](mailto:deliverability@rechat.com) and send the invitation.

This allows our deliverability team to access the information needed for your Rechat Spam Dashboard.

### Troubleshooting

#### I don't see the option to add or verify my domain.

Google has updated its Postmaster Tools interface. The previous version, which used a "+" button to add domains, has been deprecated.

In the current version, click **Select a domain → Manage domains → Add new domain**.

#### Google says I'm not authorized to view the domain.

This message may appear if Google cannot confirm that your account has permission to access the domain.

If you encounter this message:

1. Confirm that you're signed in with the correct Google account.
2. Open **Manage domains** and locate your domain.
3. If the domain is listed but hasn't been verified, click the three-dot menu (⋮) and select **Verify domain**.
4. If verification is required, confirm that the DNS TXT record has been added correctly.

If another person manages your organization's domain, contact your IT team or domain administrator for assistance with verification and access.

### What Happens Next?

Once your domain is verified and Rechat has been granted access, your domain's data should begin populating the Rechat Spam Dashboard within a few days.

No further action is required unless you change your DNS configuration or remove Rechat's access.


---

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