> For the complete documentation index, see [llms.txt](https://help.rechat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rechat.com/guides/crm/contacts/adding-contacts/connect-to-lead-sources/connect-to-zillow.md).

# Zillow

Connect Zillow as a lead source in Rechat so new Zillow leads can flow directly into your CRM.

### Before you begin

You must have access to a Zillow account that supports lead delivery to a third-party CRM.

You will complete this connection in two places:

1. In **Rechat**, create a lead route and copy its unique **Channel ID**.
2. In **Zillow**, add Rechat as your CRM and enter the Channel ID.

{% hint style="info" %}
Your Zillow Channel ID is unique to your Rechat lead route. Do not use a Channel ID copied from another user or route.
{% endhint %}

{% embed url="<https://rechatq.wistia.com/s/fsna997v7vsj3eo>" %}

### Create your Zillow lead route in Rechat

1. Select **People** from the main navigation menu.
2. Select **Lead Routing** to view and manage your lead sources, routes, and distribution rules.
3. Select **Add Route**.
4. Enter a clear, recognizable name for the route, such as **Zillow Leads**.

{% hint style="info" icon="head-side-brain" %}
**Best practice:** Include the source in the route name. This makes the route easier to identify and manage later, especially if you receive leads from multiple providers.
{% endhint %}

5. Your new **Zillow Leads** route will appear in the list of lead routes.
6. Select **Connect Source** on the Zillow Leads route.
7. Choose **Zillow** from the available lead sources.
8. Select the **Copy** icon beside the Channel ID generated by Rechat. You will need this Channel ID to complete the connection in Zillow.
9. A confirmation message will appear after the Channel ID has been copied to your clipboard.

{% hint style="info" %}
Keep this Rechat page open—or paste the Channel ID somewhere secure—until you finish configuring the connection in Zillow.
{% endhint %}

### Complete the connection in Zillow

After copying the Channel ID from Rechat:

1. Sign in to your Zillow account.
2. Open the settings used to manage your CRM or lead-delivery integrations.
3. Choose the option to add or connect a CRM.
4. Select **Rechat** as the CRM provider.
5. Paste the **Channel ID** you copied from Rechat into the requested field.
6. Follow Zillow’s prompts to save or complete the connection.

Zillow’s menu names and connection options may vary based on your account type or team configuration. If you cannot locate the CRM integration settings, contact your Zillow representative or Zillow Support for assistance.

### What happens next?

Once the connection is active, new Zillow leads will be delivered to the Zillow lead route in Rechat. From there, they will follow the assignment and distribution rules configured for that route.

{% hint style="info" %}
Connecting Zillow establishes the lead source, but the route must also be configured with the appropriate routing rules and recipients. Review the route before relying on it for live leads.
{% endhint %}

### Confirm the connection

After completing the setup, submit a test lead—or monitor the route for your next Zillow lead—to confirm that:

* The lead appears in Rechat.
* The lead enters the correct Zillow route.
* The lead is assigned to the intended agent or team member.
* The recipient receives the expected notification.

If a Zillow lead does not appear in Rechat, confirm that the correct Channel ID was entered in Zillow and that the lead route is active and properly configured.


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