# RealScout
## How It Works
### rechat. to RealScout
Updates made to a contact profile on rechat. will be updated on RealScout. New contacts added to rechat. will be synced to RealScout.
These are the fields we currently sync from Rechat to RealScout:
1. First name
2. Last name
3. Primary email
4. Secondary email
5. Primary phone number
6. Address
7. Lead source
### RealScout to rechat.
* New self-serve contact sign ups are synced from RealScout to rechat.
* New agent added contact sign ups are synced from RealScout to rechat.
* Excluded from being synced are those contacts imported into RealScout or synced through other integrations.
* When a contact is deleted in rechat. it'll also automatically be deleted in RealScout
These are the fields we currently sync from RealScout to Rechat, when new contacts are created in RealScout:
* Primary email
* First name
* Last name
* Primary mobile number
* Primary home number
* Primary work number
* “RealScout” as the Lead source
* Address (street, city, state, zip)
## Connecting rechat. on RealScout!
**Step 1:** Click on CONNECT RECHAT ACCOUNT.
[](https://realscout-3.intercom-attachments-7.com/i/o/b806e99bf3d0382d810785d4f7e54e914b7dea19/1657324843/806514b8dc29ad245d6d3f0647bf/37540589991067?expires=1769630400\&signature=e1af03e7696e56f69abd1b53242aca874ec24b6ca108da809eace47cac9c8ddf\&req=dSYiEcp8mYlbWvMW1HO4zZlXMbp0%2BJrkDcvw2OQ4BFjP6T7O%2BkL%2B89BfJpoO%0AC%2B11Xh%2BqZoZ7yHHgEPY%3D%0A)
Clicking on "reconnecting" will take you to the rechat. login page. See below.
[](https://realscout-3.intercom-attachments-7.com/i/o/b806e99bf3d0382d810785d4f7e54e914b7dea19/1657324845/7b1e8327f701d4e0087296133bde/37544956559643?expires=1769630400\&signature=269b22660c1da5a9870e54bb34404385106aedf1296aeb228fa9b2e788c2d76d\&req=dSYiEcp8mYlbXPMW1HO4zZITVjTVYUj3UpBSysVwXQ6tEgVf9%2BPzIe6AzVEu%0AKMi3XCYCExcYNsQ%2F3Ho%3D%0A)
**Step 2:** Access permissions for RealScout to access your slected rechat. account.\
For agents with multiple accounts within rechat., ensure you select the appropriate account, as Realscout only supports integration to a single rechat. account at this time.
That is all, your rechat. and RealScout are now synced!
[](https://realscout-3.intercom-attachments-7.com/i/o/b806e99bf3d0382d810785d4f7e54e914b7dea19/1657324844/7f6fd5f5c4939621c567c605a553/37545053356571?expires=1769630400\&signature=cb399671a5c8a223f16addad45fdc457816f4c907274604be64b7b347bf94ca4\&req=dSYiEcp8mYlbXfMW1HO4zXj3PEAFh%2BaFoh0Y9swJq%2FLIfKfNHmSbNZ1mCFl1%0Ay0av%2FcdCyL4FLc6sprY%3D%0A)
## Replacing the existing rechat. account
To remove the integration, click on the red DELETE INTEGRATION button. This will allow you to connect a different rechat. if you have more accounts you are considering using.
[](https://realscout-3.intercom-attachments-7.com/i/o/b806e99bf3d0382d810785d4f7e54e914b7dea19/1657324850/e5404e2460bd0caca936f99ee37a/37548472434203?expires=1769630400\&signature=4bdd451db5d7ff0b3086ea44e4960acfea4d424f5f6010d441bd9ada1e553698\&req=dSYiEcp8mYlaWfMW1HO4zQ4fpbI4LDTFk4bXIJeZLvhzTwa2VY0pDXW%2FbJSG%0AbqP1%2F5UxikSr31ltY%2F4%3D%0A)
Have feedback? We'd love to hear from you. Click on the support tab directly on your Rechat account to share your feedback with us!