> For the complete documentation index, see [llms.txt](https://help.rechat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rechat.com/guides/crm/testimonials/collecting-testimonials.md).

# Collecting Testimonials

{% embed url="<https://rechatq.wistia.com/s/02e94vwbhcfqovi>" %}

### Overview

Testimonials can be requested directly from a contact profile.

When a contact submits a testimonial, it is automatically saved to your Testimonials library and becomes available for use throughout Rechat.

### Request a Testimonial

#### Desktop

1. Navigate to **People**
2. Open a contact profile
3. Click **Get Testimonial**
4. Select a testimonial request template
5. Customize the email if desired
6. Click **Save & Continue**
7. Send the request

<figure><img src="/files/XRmJcrDwdOXzYP5eEthM" alt=""><figcaption></figcaption></figure>

### Select a Testimonial Template

Choose from several professionally designed testimonial request templates.

Each template can be customized before sending.

<figure><img src="/files/75jdavlNvWVMvF1puTjA" alt=""><figcaption></figcaption></figure>

### Customize the Request

Before sending, you can:

* Edit the subject line
* Update the message content
* Preview the email
* Send yourself a test email

<figure><img src="/files/KFmLQdyPklxpDJSLMIIC" alt=""><figcaption></figcaption></figure>

### Client Experience

When the contact receives the email, they can:

1. Rate their experience
2. Write a testimonial
3. Submit their feedback

<figure><img src="/files/3BR5bcCLIhDLTU82qiHj" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### Note

Testimonials currently support:

* 1–5 star ratings
* Written feedback (up to 500 characters)
  {% endhint %}

### After Submission

Once a testimonial is submitted:

* The testimonial is saved to your Testimonials library
* The testimonial appears in the contact's History timeline
* You receive an email notification

<figure><img src="/files/IEfozxYWrPQXD6XapoyG" alt=""><figcaption></figcaption></figure>

### Related Articles

* [Managing Testimonials](/guides/crm/testimonials/managing-testimonials.md)
* [Using Testimonials in Marketing](/guides/crm/testimonials/using-testimonials-in-marketing.md)


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