> For the complete documentation index, see [llms.txt](https://help.rechat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rechat.com/guides/crm/testimonials/managing-testimonials.md).

# Managing Testimonials

{% embed url="<https://rechatq.wistia.com/s/02e94vwbhcfqovi>" %}

### Overview

All testimonials are stored in the Testimonials library.

Navigate to:

**Testimonials**

From here, you can:

* View testimonials
* Search testimonials
* Add testimonials manually
* Import Zillow testimonials
* Organize testimonials with tags

<figure><img src="/files/brjDKN6nVASEnNEXYapy" alt=""><figcaption></figcaption></figure>

### Understanding the Testimonials Dashboard

The dashboard displays:

<table><thead><tr><th width="183.16796875">Field</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Contact who submitted the testimonial</td></tr><tr><td>Tag</td><td>Organizational tags (Buyer, Seller, Tenant, etc.)</td></tr><tr><td>Message</td><td>Testimonial preview</td></tr><tr><td>Rating</td><td>Star rating</td></tr><tr><td>Source</td><td>Rechat or Zillow</td></tr><tr><td>User</td><td>Associated agent</td></tr><tr><td>Date Submitted</td><td>Submission date</td></tr></tbody></table>

### Add a Testimonial Manually

Already have testimonials from another source? You can manually add them to Rechat.

1. Navigate to **Testimonials**
2. Click **Collect Testimonial**
3. Select **Add Manually**
4. Complete the testimonial details
5. Save

#### Common Examples

* Google Reviews
* Facebook Reviews
* Zillow Reviews
* Client emails
* Written recommendations

<figure><img src="/files/FI9iC6lcryeazoPEej8t" alt=""><figcaption></figcaption></figure>

### Organize Testimonials with Tags

Tags help you find the right testimonial later.

Suggested tag examples:

* Buyer
* Seller
* First-Time Buyer
* Luxury
* Investor
* Relocation
* Past Client
* Champion

{% hint style="success" %}

#### Best Practice

Use tags consistently so testimonials remain easy to locate as your library grows.
{% endhint %}

### Import Zillow Testimonials

You can connect Zillow as a testimonial source.

1. Navigate to **Testimonials**
2. Click **Settings**
3. Locate Zillow under Testimonial Sources
4. Click **Connect**

<figure><img src="/files/S2XY27795E3FxMgPU2UP" alt=""><figcaption></figcaption></figure>

### Related Articles

* [Collecting Testimonials](/guides/crm/testimonials/collecting-testimonials.md)
* [Using Testimonials in Marketing](/guides/crm/testimonials/using-testimonials-in-marketing.md)


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