> For the complete documentation index, see [llms.txt](https://help.rechat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rechat.com/guides/crm/testimonials/managing-testimonials.md).

# Managing Testimonials

View, organize, and manage all of your collected testimonials from a centralized location.

{% embed url="<https://rechatq.wistia.com/s/02e94vwbhcfqovi>" %}

### Overview

All testimonials are stored in the Testimonials library.

Navigate to:

**Testimonials**

From here, you can:

* View testimonials
* Search testimonials
* Add testimonials manually
* Connect supported testimonial sources, including Zillow and Testimonial Tree
* Organize testimonials with tags

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2FYjj6XDlJC9lC7qz3tpLj%2F2026-06-10_12-17-53.png?alt=media&amp;token=6bd38be9-40e3-4972-b519-9c09b2cd6c42" alt=""><figcaption></figcaption></figure>

### Understanding the Testimonials Dashboard

The dashboard displays:

<table><thead><tr><th width="145.546875">Field</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Contact who submitted the testimonial</td></tr><tr><td>Tag</td><td>Organizational tags (Buyer, Seller, Tenant, etc.)</td></tr><tr><td>Message</td><td>Testimonial preview</td></tr><tr><td>Rating</td><td>Star rating</td></tr><tr><td>Source</td><td>Where the testimonial originated, such as Rechat, Zillow, or Testimonial Tree</td></tr><tr><td>User</td><td>Associated agent</td></tr><tr><td>Date Submitted</td><td>Submission date</td></tr></tbody></table>

### Add a Testimonial Manually

Already have testimonials from another source? You can manually add them to Rechat.

1. Navigate to **Testimonials**
2. Click **Collect Testimonial**
3. Select **Add Manually**
4. Complete the testimonial details
5. Save

#### Common Examples

* Google Reviews
* Facebook Reviews
* Zillow Reviews
* Client emails
* Written recommendations

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2FCzD8dQquUNnSurDioWKN%2F2026-06-10_12-19-13.png?alt=media&amp;token=a48e6421-1d11-47ca-a240-8317ff3cf12c" alt=""><figcaption></figcaption></figure>

### Organize Testimonials with Tags

Tags help you find the right testimonial later.

Suggested tag examples:

* Buyer
* Seller
* First-Time Buyer
* Luxury
* Investor
* Relocation
* Past Client
* Champion

{% hint style="success" %}

#### Best Practice

Use tags consistently so testimonials remain easy to locate as your library grows.
{% endhint %}

### Connect Testimonial Sources

You can connect supported testimonial platforms to bring reviews you've collected elsewhere into your Rechat Testimonials library.

<figure><img src="https://1031368632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MJZySovZjoLVT1XAonI%2Fuploads%2FmAWJo1gTjfOjD74hPf6f%2F2026-10-08_09-11-15.png?alt=media&amp;token=e11ea679-24f7-486e-a4cb-8ba22c1951a9" alt=""><figcaption></figcaption></figure>

#### Testimonial Tree

Connect your Testimonial Tree account to import your existing testimonials and automatically sync new testimonials into Rechat.

1. Navigate to **Testimonials**.
2. Click **Settings**.
3. Locate **Testimonial Tree** under **Testimonial Sources**.
4. Click **Connect**.
5. Click **Connect** again to continue to Testimonial Tree.
6. Sign in to your Testimonial Tree account.
7. Complete the authorization process.

Once connected, your existing Testimonial Tree testimonials are imported into Rechat. New testimonials automatically sync approximately every **four hours**.

Imported Testimonial Tree testimonials display **Testimonial Tree** in the **Source** column of your Testimonials library.

{% hint style="info" %}
Because Testimonial Tree does not currently sync in real time, a newly submitted testimonial may take several hours to appear in Rechat.
{% endhint %}

#### Zillow

You can also connect Zillow as a testimonial source.

1. Navigate to **Testimonials**.
2. Click **Settings**.
3. Locate **Zillow** under **Testimonial Sources**.
4. Click **Connect**.
5. Follow the prompts to connect your Zillow account.

### Related Articles

* [Collecting Testimonials](/guides/crm/testimonials/collecting-testimonials.md)
* [Using Testimonials in Marketing](/guides/crm/testimonials/using-testimonials-in-marketing.md)


---

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