We’ve made key improvements to enhance your experience, whether you're an agent on the go or an admin managing multiple priorities.
Last updated
Was this helpful?
Whether you’re an agent on the go or an admin managing multiple priorities, our goal is to make your experience more intuitive, streamlined, and efficient.
We’ve restructured the Sidebar to better match how you work. What’s changing:
Simplified Navigation: Menu items will no longer auto-expand when active, reducing accidental clicks and visual clutter.
Consistent Access: Inner items are now easily accessible at all times—whether the sidebar is minimized or expanded.
Sidebar Lock Option: Prefer your sidebar open? A new lock feature lets you keep it that way.
To make room for what matters most, we’re moving some key tools into a sleek new Header:
Lucy, your built-in AI assistant, is ready to help.
HelpDesk & Live Support are now just one click away.
Stay informed with What’s New and Notifications.
Your User Profile has moved up top—but don’t worry, it still functions exactly the same.
We’re also introducing subtle animations for sidebar expansion and collapse, making every interaction feel smooth and modern.
