> For the complete documentation index, see [llms.txt](https://help.rechat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rechat.com/whats-new/impersonation-mode-create-and-manage-social-posts-in-impersonation-mode.md).
# Impersonation Mode: Create and Manage Social Posts in Impersonation Mode
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🚀 **Overview**
We are excited to announce that admins can now create and manage social media posts while impersonating agents.
***
🔍 **How It Works**
**Enter Impersonation Mode**\
Switch to the intended agent's account. Learn more about impersonation here.\
\
**Access Marketing**\
Once you are under the intended account, navigate to the **Marketing** section and select the desired **Social Template** type of content you want to create. Click **Create Social Post**, pick the desired design, and either schedule or send the post.\
\
**Posting on Social Media**\
After selecting a design and editing the content:
1. Click **Save & Continue**.
2. Navigate to the **Social Media** section.
3. Choose **Instagram**, pick the Instagram account, and add captions.
4. Click **Post** at the bottom—and you're done!
***
**What’s Changing?**
* **Before:** Admins could not create or manage social posts while impersonating an agent.
* **Now:** When in Impersonation Mode, admins can access the Marketing section, create and schedule social posts on behalf of agents.
* **Benefit:** This update improves workflow efficiency, allowing admins to directly support agents in managing their social media presence.
***
🛠️ **Next Steps for Admins**
* When managing social posts, ensure you are impersonating the correct agent.
* Experiment with this feature to simplify social media post creation and enhance agent support.
Reach out if you have any questions! 🚀
---
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