Email Drafts & Impersonation Support in Marketing Center

We’re excited to introduce a major update to Rechat’s Marketing Center—Email Drafts! This enhancement improves the way Admins and Agents collaborate.

Key Updates:

• New ‘Save as Draft’ Button: When composing an email, you can now save it as a draft instead of sending it immediately.

• Improved Impersonation Support: Admins can now create email drafts for agents, who can then review and send them out.

• Refined ‘Drafts’ Experience in History Tab: Previously, the ‘Drafts’ tab displayed saved designs rather than true email drafts. This has been corrected, and real drafts will now appear here.

• New ‘My Designs’ Tab: To maintain access to previously saved designs, we’ve introduced the My Designs tab, which stores all user-saved templates.

How It Works:

1. Drafts: Displays draft emails for the current Account/Team.

2. Sent: Shows emails that have already been sent for the current Account/Team.

3. My Designs: Stores saved templates specific to the logged-in user, accessible regardless what account you're switched into.

This update ensures a smoother workflow for Admins and Agents while providing better organization and clarity for saved and draft content.