# Finding Support {% embed url="" %} ### 💻 Rechat Support on Web From anywhere in Rechat, open the sidebar navigation and hover over Support and click Customer Support. This will open a live chat with a member of our support team. ### 📱 Rechat Support on Mobile From the Today page in the Rechat mobile app tap the question mark icon in the upper-right corner of your screen, then tap "Need Help? Chat with us!". This will open a live chat with a member of our support team. ### 📧 Rechat Support via Email Members can always email **** and a member of our support team will get back to you as quickly as possible. Rechat's median response time is under one (1) minute, so stay close to your email! We love supporting our members. ### ⌚️ Rechat Support Hours Support is available Weekdays (M-F) from 7 am to 7 pm Central and Saturdays from 8 am to 4 pm. {% hint style="info" %} Download your [**Support**](https://drive.google.com/file/d/12096vf6OAlOWgmMGIXB-xD1LM_JNDK-Z/view?usp=drive_link) guide today! {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.rechat.com/appendix/contacting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.