Single Sign On (SS0)

Rechat supports Single Sign On using the SAML protocol. This document assumes you have an understanding of the protocol and are already set up as an Identity Provider.

Overview

Activating Rechat as an SSO requires 2 steps:

  1. Adding Rechat as a Service Provider

  2. Adding your IdP to Rechat

Step 1: Creating a SAML Service Provider

The first step in activating Rechat's Single Sign On is to add Rechat as a Service Provider. You can add Rechat as a service provider using the following specs:

Key

Value

ACL URL

​https://api.rechat.com/auth/saml​

Entity ID

​https://api.rechat.com/auth/saml​

Signed Response

Enabled

NameID Format

EMAIL

Rechat will also look for the following data coming from SSO users to populate their information:

Property

Example

firstName

John

lastName

Smith

phoneNumber

(555) 555-1234

timezone

America/Chicago

profileImage

https://yourwebsite.com/agents/1002.jpg

Step 2: Providing Metadata to Rechat

You need to provide Rechat the following information:

  • SSO Url

  • Entity ID

  • Certificate

  • Service Provider's ID

Some IdP Providers allow you to download all required metadata in a in a XML file. The XML file is also a valid method of gaining this information.

Once you have completed Step 1, you can contact us to activate your SSO.