Impersonating Agents (Admin)

Switching Between Agents Accounts Is Now Much Simpler

A search tool is now available at the top of the Agents list, allowing Admins to quickly switch between Agents' accounts.

If you have more than five Agents on your list, this search bar helps you find the desired Agent's account name and conveniently toggle to their Rechat account.

Once you access that account, it will be visible at the bottom of the main menu.

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